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DANA deposit and withdrawal

DANA is one of the most popular e-wallet options for innatogel users across Indonesia. To deposit via DANA, log in to your account, select "Deposit," and choose DANA from the payment list. Enter your desired amount — we accept deposits in descriptive ranges from small to large amounts depending on your account status and verification level. Confirm the transaction, and you will be redirected to the DANA app to authorize the payment. Funds typically arrive within subject to verification. Withdrawals work similarly: select "Withdraw," enter your amount, and confirm. The funds return to your DANA wallet within subject to verification. DANA charges no fees on our platform, though your DANA account may apply standard transaction fees. Keep your DANA account active and verified to avoid delays. If a transaction stalls, check your DANA app for any pending confirmations or contact our support team with your transaction ID.

OVO and GoPay usage

OVO and GoPay are widely used payment methods on innatogel, offering quick deposit and withdrawal cycles. Both require account verification before your first transaction. To use OVO, link your OVO account to innatogel during registration or in your account settings. Deposits via OVO are processed within subject to verification; withdrawals return to your OVO wallet in subject to verification. GoPay follows a similar flow: link your account, deposit, and funds arrive within subject to verification. Withdrawals via GoPay typically complete in subject to verification. Both e-wallets support descriptive deposit ranges and carry no fees on our platform. If you change your phone number or OVO/GoPay account, update your payment method in your innatogel account settings to avoid withdrawal delays. Our support team can help re-link your account if needed.

BCA, Mandiri, BRI, BNI virtual account

Bank virtual accounts (VA) offer a stable deposit and withdrawal option for innatogel users who prefer traditional banking. When you select a bank VA during deposit, we generate a unique account number for your transaction. Transfer funds from your personal bank account to this VA number; the deposit typically credits within subject to verification. Withdrawals via bank VA return to your registered bank account in subject to verification, depending on your bank's processing speed. BCA, Mandiri, BRI, and BNI all support this flow. Your bank may charge a small transfer fee; innatogel does not. Keep your bank account details current in your innatogel profile to ensure withdrawals reach the correct account. If a bank transfer does not arrive within subject to verification, contact your bank and our support team with your transaction reference number.

Fees, limits and verification

innatogel does not charge deposit or withdrawal fees. However, your payment provider — whether an e-wallet, bank, or QRIS service — may apply standard transaction fees. Deposit and withdrawal limits depend on your account verification level. New accounts can deposit and withdraw in descriptive ranges; fully verified accounts enjoy higher limits. Verification requires your name, ID number, and phone confirmation, typically completed within subject to verification. Some large withdrawals may trigger additional verification steps to comply with local regulations. These steps are subject to verification windows and are communicated clearly in your account. Review your account settings to see your current limits and verification status. Contact support if you need to increase your limits or have questions about verification requirements.

Resolving a stalled transaction

If a deposit does not arrive within the expected window, first check your payment app (DANA, OVO, GoPay, or your bank) to confirm the transaction was authorized. If the payment shows as completed on your end but has not credited to innatogel, note your transaction ID and contact our support team via live chat or email. Provide your transaction ID, payment method, amount, and the time of the transaction. Our team will investigate and typically resolve the issue within 24 hours. For withdrawals that are delayed beyond the stated window, check your payment app to see if the funds have arrived there. If not, contact support with your withdrawal request ID. Stalled transactions are usually resolved by re-initiating the request or updating your payment method. Never attempt to re-deposit or re-withdraw the same amount multiple times, as this may cause duplicate charges. Our support team will guide you through the resolution process.